If you are a Macao resident and lose your Macao SAR Resident Identity Card outside Macao, please report the loss to the local police immediately and keep the police report (a documentary proof of your loss) with you. Upon your arrival in Macao, you are required to present relevant documentary proof and fill in a certificate verifying your identity. After your entry into Macao, please proceed to the Identification Bureau in person to apply for the replacement of the identity card.
If you are a Macao resident and lose your Macao SAR Passport or travel document outside Macao, please report the loss to the local police immediately and contact the nearest accredited Chinese institutions (embassy, consulate or other agencies abroad authorized by the Ministry of Foreign Affairs) in the same country.
In addition, if you encounter problems regarding the confirmation of your documents, identification or immigration issues while travelling abroad, you can request assistance by calling (either yourself or via the help of your relatives and friends in Macao) the Macao Public Security Police Force 24-hour hotline at +853 2857 3333 or directly the Macao Identification Bureau hotline at +853 2837 0777 during office hours.
Macau S.A.R. Identification Bureau website:
Tel: +853 2837 0777
Macau Public Security Police Force 24 hour hotline:
Tel: +853 2857 3333
The website of Public Security Police Force: Entry and Exit Procedures for Macao Residents
Tel: +853 2872 5488
If a Chinese citizen loses his/her travel document while travelling in Macao, please report his/her loss to the Immigration Department of Macao Public Security Police Force located at Pac On and complete the formalities concerned. Subsequently, with the relevant document, he/she can proceed to the Office of the Commissioner of the Ministry of Foreign Affairs of the People’s Republic of China in the Macao Special Administrative Region or China Travel Service (Macao) to apply for the replacement of the travel document.
The website of the Public Security Police Force: Processing of Cases of Loss of Entry Identification Documents for Non-residents:
Tel: +853 28725488
CHINA TRAVEL SERVICE (MACAO) LTD.:
Tel: +853 2870 0888
Office of the Commissioner of the Ministry of Foreign Affairs of the P.R.C in Macao S.A.R.:
Tel: +853 8791 5404
Consular Service of the P.R.C.:
Tel: +86 10 65963500
In case of loss of Portuguese Passport, please contact the nearest consular post: