FAQs

  1. What is the responsibility of the GGCT?

    "GGCT" constitutes a Strategic Coordination Committee designated to guarantee immediate and efficient operational measures to be taken when Macau SAR residents are involved in emergency situations resulted from serious accidents, catastrophe or calamity abroad as well as tourists are involved in the same situation in Macau SAR.

  2. Under what condition will the GGCT activate?

    The GGCT will be activated when Macau SAR residents are involved in emergency situations resulted from serious accidents, catastrophe or calamity abroad as well as tourists are involved in the same situation in Macau SAR.

  3. Can I consult the GGCT for any travel advice before my trip?
    We are not at the position to alarm travel advice. Please consult the Foreign Affairs and travel agency for travel advisory.
  4. If I lost my passport during my travel, or my passport is suspected and detained for inquiries, can I seek help from the GGCT?

    In these cases, we suggest you contact the local Embassy/ Consulate of the People’s Republic of China in the foreign country you are visiting to seek for direct assistance.

    You may also consider contacting the Macau Identification Bureau at its emergency hotline aiding loss of passport at (+853) 2857 3333 and/or visit their website at http://www.dsi.gov.mo/hotline_e.html for assistance.

  5. If I lost my (a) luggage; (b) medication; (c) valuables during my travel, can I seek help from the GGCT?
    1. You should directly contact your airline company, travel agency and insurance company for luggage matters.
    2. You should directly contact a hospital in your destination for medication replenishment.
    3. In case you lost your valuables, please contact the local police and make a declaration.
  6. My credit card has been stolen, what should I do?
    Please contact the emergency number of your credit card company, either in Macau or in the country where you have lost your card.
  7. We are overseas and one of our traveling parties was found dead, what should we do?

    Please contact both local police and local Embassy/ Consulate of the People’s Republic of China located in the foreign country you are visiting.

    You may also contact your travel agent and/or travel insurance company.

  8. We are overseas, one of our family members has been missing for 24 hours, what should we do?

    Please contact both local police and local Embassy/ Consulate of the People’s Republic of China located in the foreign country you are visiting.

    You may also contact your travel agent and/or travel insurance company.

  9. We are overseas, one of our family members is in the hospital, what should we do?

    Please contact both local police and local Embassy/ Consulate of the People’s Republic of China located in the foreign country you are visiting.

    You may also contact your travel agent and/or travel insurance company.

  10. If I was a victim of an accident, will GGCT help me?

    The GGCT will be activated when Macau SAR residents are involved in emergency situations resulted from serious accidents, catastrophe or calamity abroad as well as tourists are involved in the same situation in Macau SAR.

    Therefore please contact us via Tourism Hotline +853 2833 3000, the operator will connect you to the GGCT Duty Manager.

    You may also contact the local Embassy/ Consulate of the People’s Republic of China in the foreign country you are visiting as well as your travel agent and/or travel insurance company.

  11. We encounter a natural crisis (flood, hurricane, etc … ) during our travel in China, can the GGCT help us?

    The GGCT will be activated when Macau SAR residents are involved in emergency situations resulted from serious accidents, catastrophe or calamity abroad as well as tourists are involved in the same situation in Macau SAR.

    Therefore please contact us via Tourism Hotline +853 2833 3000, the operator will connect you to the GGCT Duty Manager.

    You may also contact your travel agent and/or travel insurance company.

  12. There is a man-made crisis (bombing, fire, etc … ) taking place, can you help us?

    The GGCT will be activated when Macau SAR residents are involved in emergency situations resulted from serious accidents, catastrophe or calamity abroad as well as tourists are involved in the same situation in Macau SAR.

    Therefore please contact us via Tourism Hotline +853 2833 3000, the operator will connect you to the GGCT Duty Manager

    You may also contact the local Embassy/ Consulate of the People’s Republic of China in the foreign country you are visiting as well as your travel agent and/or travel insurance company.

  13. We are informed the travel agency that organized our trip is now insolvent and our vouchers are not accepted any more, what shall we do?

    If your travel agency is licensed in Macau, please contact the Macau Government Tourist Office via Tourism Hotline +853 2833 3000 for assistance.

    Meanwhile, you may also contact the local Embassy/ Consulate of the People’s Republic of China in the foreign country you are visiting for help as well as your travel insurance company.

  14. A Travel Alert was issued, will I be able to cancel or postpone my travel plans?

    Macao residents who have purchased travel or tour packages should contact your travel agency or companies about the possibility to cancel or postpone their travel plans. If Macao residents have purchased travel insurance that take the Macao SAR Travel Alert System into consideration, they should check the type of coverage offered according to the Alert level that has been issued.

  15. I have purchased a tour package/ticket for a destination to which an alert has been issued, how should I proceed?

    Macao residents should consider whether or not to travel to the destination. The decision should take into account the information provided by the GGCT or other Macao governmental entities, as well as contact the travel agency or companies through which the mentioned services were acquired. If Macao residents have purchased travel insurance that take the Macao SAR Travel Alert System into consideration, they should check the type of coverage offered according to the Alert level that has been issued.

  16. A Travel Alert has been issued, should I return to Macao?

    The decision to return to Macao is a personal one. The Macao SAR Travel Alert System is a platform that provides information about the specific security of one or more travel destinations, enabling Macao residents to be well informed and thus take the necessary measures for the situations with which they may come across during their travels and which may jeopardize their personal safety.

  17. An Alert Level 1 has been issued, what should I do?

    A Level 1 alert means that there is a threat. As such, Macao residents who intend to travel to, or who are in the destination, should be alert and vigilant with regard to their safety. It is suggested that they care and monitor the development of the situation as it can affect their personal safety.

  18. An Alert Level 2 has been issued, what should I do

    A Level 2 Alert means that the threat has increased and indicates a higher threat to personal safety. As such, Macao residents who intend to travel to, or who are in the destination should reconsider the need to stay or travel to the location in the circumstances presented. It is suggested that non-essential travel should be avoided to the destination in question.

  19. An Alert Level 3 has been issued, what should I do?

    A Level 3 Alert means that there is an extreme threat to personal safety. As such, Macao residents who intend to travel to, or who are in the destination should be in constant alert due to the seriousness of the situation that has struck the destination and seek official assistance that can be provided there. It is advised to avoid traveling to and, in some cases, leave the destination in question.

  20. I am a tourist in Macao with plans to travel to the destination which you have issued a Travel Alert, should this affect my plans?

    The Macao SAR travel alert is a system created to provide information on safety or security issues in order for Macao residents to make an informed decision regarding their travel plans. Although any visitors in Macao can access this information, when and if in doubt, we advise visitors to try and contact or access relevant information from their country or region of residence for further information. Likewise, visitors can also contact their own service providers and check if their reservations/itinerary maintains unchanged while taking reference from any Travel Advice, Alerts or Warnings issued by their own governments.

  21. I am a foreign national, how will the Macao SAR Travel Alert affect me?

    A Macao SAR Travel Alert  is basically targeted towards Macao residents, foreign nationals can take reference from information provided by the Macau SAR Travel Alert System but should always prioritize information from their own countries’ government issued Travel  Advice, Alerts or Warnings.