Updates on the VIVA Macau incident

2010-04-05 18:34
Source : Tourism Crisis Management Office

The Macao SAR Government continues to assist the passengers affected by the Viva Macau incident. As of 18:00 today the Government had:


- helped 460 visitors book tickets of return flights (0 were assisted in the past 24 hours)

- helped 360 Macao residents returned home (0 were assisted in the past 24 hours)

- received 1053 inquiries and requests for assistance (15 were received in the past 24 hours)

The Consumer Council had also received 465 inquiries and requests for assistance, of which 3 were received in the past 24 hours.


As the number of VIVA Macao passengers requesting assistance is decreasing, Tourism Crisis Management Office (GGCT) will adjust the operating hours of the counters and hotlines to 9am to 6pm.



▪ GGCT’s designated counter at a hotel next to the Macao International Airport has been moved to MGTO’s information counter at the airport

▪ Consumer Council’s help desk at MGTO’s information counter at the airport



▪ Designated hotline: 28333088 (in-coming calls from 6pm to 9am the following day will be automatically transferred to the Tourism Hotline: 28333000)

▪ Overseas hotlines (in English): Japan: 09032205564 (dialing from Japan) and 81-9032205564 (dialing from Macao); Jakarta: 62-21 83705913; Australia: 61-2 82677212 (dialing from Macao), 02-82677212 (dialing from Melbourne) and 82677212 (dialing from Sydney); Ho Chi Minh: (84) 903935134; Hanoi: (84) 913320993


Passengers affected by the Viva Macao incident could call the hotlines set up by Viva Macao at 853-28718880 or 853-28718883 for refunds registrations. Address of Viva Macao office: 12/F., AIA Tower, No 251A-301 Avenida Comercial de Macau, Macau


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