GGCT issues Level 2 Travel Alert for the tourist area surrounding the Mayon volcano in the Province of Albay in the Philippines


2018-01-23 19:15

Source: Tourism Crisis Management Office

Given the recent situation affecting the tourist area surrounding the Mayon volcano in the Province of Albay of the Philippines, the Tourism Crisis Management Office (GGCT) has issued a Level 2 Travel Alert to that destination. The Ministry of Foreign Affairs and the Chinese Embassy in the Philippines have also issued a security alert. Following is the translated version of the full text:

“Alerts chinese citizens already in the Philippines not to travel to Mayon volcano tourist area during this period

Publication date: 23rd of January 2018, 16:07

(This alert is valid until 28th of February 2018)

According to media reports, the Mayon volcano started expelling ash on the 13th of January. Until this moment lava has been expelled and some flights were canceled or delayed. The Philippine Institute of Volcanology and Seismology raised the alert level to three on the night of the 14th of January. Residents nearby have already been orderly evacuated and it is prohibited to access the area within a radius of 7 km around the volcano. According to forecasts, there is a possibility of aggravation of volcanic activity, implying a possible violent eruption.

The Chinese Embassy in the Philippines alerts chinese citizens that are already in that country not to travel to that area. Travelers already in that area should suspend their travel and leave that destination as soon as possible. Given the special circumstances of the destination in question, if Chinese citizens insist on traveling to that destination after this alert is issued, they may be exposed to a high security risk and be subjected to delays in receiving any assistance as well as possibly incur high personal expenses due to the delay in assistance. In case of an emergency, they should contact immediately the police and the Embassy of China for assistance.

Philippines emergency hotline: 911

Embassy of China in the Philippines for Consular Protection and Assistance: 0063-9178972695.

Global Emergency Call Center for Consular Protection and Services of the Ministry of Foreign Affairs 24-hour hotline: +86 10 12308, +86-10-59913991.”

The GGCT alerts Macao residents who intend to travel to or are already in that area to reconsider their current travel plans. It is suggested to avoid non-essential travel to the destination.

The GGCT will keep monitoring the latest developments of the situation.

From information gathered through the Macao travel industry, currently there are no tour groups organized by Macao travel agencies in that destination. Until the present moment GGCT has not received any request for information or assistance.

If necessary, Macao residents can call:

24-Hour Tourism Hotline +853 2833 3000;

The Chinese Embassy and consulates or the Global Emergency Call Center for Consular Protection and Services of the Ministry of Foreign Affairs 24-hour hotline: +86 10 12308 for assistance.

The Travel Alert System does not have a prohibitive nature and it is up to each individual to decide to travel or adjust their travel plan according to the information provided. The GGCT advises Macao residents before traveling to purchase comprehensive travel insurance, with coverage option for the Macao SAR Travel Alert System, international emergency medical evacuation coverage, and to also verify with their insurers in case of any doubts regarding the terms and conditions of their insurance coverage.


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